Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To start a return, contact us at info@starhillcrafts.com. If your return is approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items sent back without first contacting us will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at info@starhillcrafts.com with photos of the issue so we can make it right.

Non-Returnable Items

The following items cannot be returned:

- Custom or personalized products
- Made-to-order items
- Sale or clearance items
- Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

Because many of our products are handmade and may be one-of-a-kind, exchanges are handled on a case-by-case basis. Please contact us if you have any concerns about your order.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable laws. Items must be unused, in their original condition, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@starhillcrafts.com.